Refund and Returns Policy
Last updated: [Date]
1. Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.dealloop.store. By making a purchase, you agree to comply with this policy.
2. Return Eligibility
2.1 Conditions for Returns
To be eligible for a return, the item must be:
- In its original condition
- Unused and unopened
- In the original packaging
- Accompanied by proof of purchase
2.2 Timeframe
Return requests must be initiated within 30 days of the delivery date. Items received after this period will not be accepted.
3. Refund Process
3.1 Refund Approval
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days.
3.2 Partial Refunds
Partial refunds may be issued in the following circumstances:
- Items returned in used or damaged condition
- Missing components or accessories
- Items not in original packaging
4. Exchanges
We only replace items if they are defective or damaged upon receipt. To request an exchange, contact us at [email protected] with your order details and evidence of the defect.
5. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
7. Contact Information
For return requests or questions about this policy, contact us:
- Email: [email protected]
- Phone: +61 2 92617036
- Address: 14 Queen Street, Wollongong, New South Wales 2502, Australia
8. Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of https://www.dealloop.store constitutes acceptance of any policy modifications.